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Contact Taobao Customer Service

Taobao Phone Numbers and Emails

Call customer service

Customer Service:

  • +6 138 373 8606
    Australia
  • +865 718 815 8198
    China, Consumer Service Hotline
  • +865 715 688 8688
    China, Flying Pig Travel Service
  • +865 718 815 7858
    China, Merchant Service Hotline
  • +865 718 815 7838
    China, Taobao Movie
  • +86 400 860 8608
    China, Taobao Small Merchants
  • +86 400 826 0826
    China, Taobao Village Merchants
  • +8 523 018 3610
    Hong Kong
  • +86 400 843 2288
    International
  • +6 039 212 5564
    Malaysia
  • +653 163 3159
    Singapore
  • +88 627 705 4306
    Taiwan
  • (201) 812-1300
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Taobao Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Taobao Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call Taobao is 2018121300. 28% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Saturday.

  • Be prepared for the call as Taobao may ask you for the following information to identify you as a customer: address or zip code.

View full overview ›
PissedConsumer Club

Contact Information

Taobao Website:

Taobao Help Center:

Corporate Office Address:

Taobao.com
969 West Wen Yi Road Yu Hang District
Hangzhou, Zhejiang 311100
China

Taobao Rating Based on 64 Reviews

Rating details

2.0
more details
Customer service
Website
Price Affordability
Diversity of Products or Services

Rating stats

Rating trend

How Good is Taobao's Customer Service?

Tinatini P
Tinatini P
Feels Neutral | Aug 08, 2024

It my first time to be attached with customer service for improving my problems with taobao

Read full quote
Loris Mfb
Loris Mfb
Feels Disappointed | May 31, 2023

Poor service,very poor. Seriously poor. The *** service u guys give

Read full quote

Summary of Taobao Customer Service Calls

956 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Taobao?

Account Question:

  • “I top up the qr code they give to me and I can not log in now to taobao”
  • “Cause my account is blocked while I was doing shopping”
  • “For login appeal”

Shipping and Delivery Question:

  • “I haven't got an updated on my order”
  • “Shipping address problem for an order”
  • “Package delayed”

Payments and Charges Question:

  • “Payment Dispute”
  • “I can't make payment”
  • “Multiple Payment Transcation”

Request for Information Question:

  • “English support on taobao service”
  • “Email confirmation”
  • “Les informations sur le remboursement”

Product/ Service Question:

  • “To unfreeze my account”
  • “Purchase not sent out for 2 months”
  • “I purchased items and didn't get an email confirmation”

Refund Question:

  • “Have some problems with my refund after cancel order.”
  • “Asl for refund”
  • “I want to refund”

Activation/ Cancellation Question:

  • “Money was taken for a cancelled order”
  • “Need to cancel credit card stolen”
  • “Need to modify the phone number due to the old num er already terminate”

Return/ Replace Question:

  • “Accepted by toapoa to return item but unable to locate logistic company for return.”
  • “Return items”
  • “I want to change my location”

Website/ Application Question:

  • “I am new to you website and I made several mistakes in opening an account, so my account is frozen”
  • “Download apps problem”

Cards Question:

  • “Some body made a purchase with my stolen card”
  • “My card was stolen i tracke it to your company. They purchace somethimg for 494.95”

Staff Question:

  • “Online customer service are of no help”

Other Question:

  • “Address”
  • “Settelment isu”
  • “J’ai un compte vérifié mais le s’affiche en permanence que j’ai un problème de réseau, alors que je n’ai pas de problème de connexion. J’aimerais savoir quel est la solution”

Compare Taobao Customer Service To

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