Contact Taobao Customer Service
Taobao Phone Numbers and Emails
Customer Service:
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+6 138 373 8606Australia
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+865 718 815 8198China, Consumer Service Hotline
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+865 715 688 8688China, Flying Pig Travel Service
Taobao Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Taobao Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Taobao is 2018121300. 28% of consumers used this number to address their issues and concerns.
The longest wait times are on Thursday, while the shortest are on Saturday.
Be prepared for the call as Taobao may ask you for the following information to identify you as a customer: address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Taobao Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Taobao is 2018121300. 28% of consumers used this number to address their issues and concerns.
The longest wait times are on Thursday, while the shortest are on Saturday.
Be prepared for the call as Taobao may ask you for the following information to identify you as a customer: address or zip code.
People call Taobao mainly because of account, payments and charges.
Contact Information
Taobao Website:
Taobao Help Center:
Corporate Office Address:
How Good is Taobao's Customer Service?
Summary of Taobao Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Taobao?
Account Question:
- “I top up the qr code they give to me and I can not log in now to taobao”
- “Cause my account is blocked while I was doing shopping”
- “For login appeal”
Shipping and Delivery Question:
- “I haven't got an updated on my order”
- “Shipping address problem for an order”
- “Package delayed”
Payments and Charges Question:
- “Payment Dispute”
- “I can't make payment”
- “Multiple Payment Transcation”
Request for Information Question:
- “English support on taobao service”
- “Email confirmation”
- “Les informations sur le remboursement”
Product/ Service Question:
- “To unfreeze my account”
- “Purchase not sent out for 2 months”
- “I purchased items and didn't get an email confirmation”
Refund Question:
- “Have some problems with my refund after cancel order.”
- “Asl for refund”
- “I want to refund”
Activation/ Cancellation Question:
- “Money was taken for a cancelled order”
- “Need to cancel credit card stolen”
- “Need to modify the phone number due to the old num er already terminate”
Return/ Replace Question:
- “Accepted by toapoa to return item but unable to locate logistic company for return.”
- “Return items”
- “I want to change my location”
Website/ Application Question:
- “I am new to you website and I made several mistakes in opening an account, so my account is frozen”
- “Download apps problem”
Cards Question:
- “Some body made a purchase with my stolen card”
- “My card was stolen i tracke it to your company. They purchace somethimg for 494.95”
Staff Question:
- “Online customer service are of no help”
Other Question:
- “Address”
- “Settelment isu”
- “J’ai un compte vérifié mais le s’affiche en permanence que j’ai un problème de réseau, alors que je n’ai pas de problème de connexion. J’aimerais savoir quel est la solution”
Compare Taobao Customer Service To
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