Taobao
Taobao Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Taobao has 1.9 star rating based on 64 customer reviews. Consumers are mostly dissatisfied and only 40% would likely recommend to a friend. Rating distribution is skewed unfavorable with many complaints about refunds and account issues.
Positive Feedback
Users cite cheap, affordable prices and a wide selection as the main advantages when reading Taobao reviews.
Negative Feedback / Risk Areas
- Poor customer service and hard to contact support, especially for non-Chinese speakers, leading to many Taobao customer complaints about account freezes.
- Frequent issues with missing items, wrong shipments, and delays that prompt refund requests.
- Problems with exchange, refund and cancellation policies and payment glitches.
Key Takeaways for Future Customers
- Expect low support responsiveness; plan for potential refunds and document transactions.
- Use caution when buying higher-value items due to mixed quality and dispute resolution challenges.
- Non-Chinese speakers should prepare translation help and verify payment options before purchase.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Taobao has 1.9 star rating based on 64 customer reviews. Consumers are mostly dissatisfied and only 40% would likely recommend to a friend. Rating distribution is skewed unfavorable with many complaints about refunds and account issues.
Positive Feedback
Users cite cheap, affordable prices and a wide selection as the main advantages when reading Taobao reviews.
Negative Feedback / Risk Areas
- Poor customer service and hard to contact support, especially for non-Chinese speakers, leading to many Taobao customer complaints about account freezes.
- Frequent issues with missing items, wrong shipments, and delays that prompt refund requests.
- Problems with exchange, refund and cancellation policies and payment glitches.
Key Takeaways for Future Customers
- Expect low support responsiveness; plan for potential refunds and document transactions.
- Use caution when buying higher-value items due to mixed quality and dispute resolution challenges.
- Non-Chinese speakers should prepare translation help and verify payment options before purchase.
Media from reviews





Bad app ill never Oder on there again
I Odered a tablet I got head phones
So please dont buy there its for your own safety and good please Amen
User's recommendation: I Odered a tablet I got head phones So please don’t buy there it’s for your own safety and good please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Poor metal quality
I emailed this company a couple of times. No replies!
They stated when I paid a high price for a titanium good quality! It turns out it is not! I bought 2.
How can I get my money back? Both of my grandsons cannot wear them!
- Can wear fake metals
- Can not wear
Preferred solution: Full refund
User's recommendation: Do not buy if your aliergent to cheap metals
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI gave my wrong mobile number during my recently purchased
I would like to correct my mobile number for my recently purchased from taobao which I gave wrong mobile number
User's recommendation: Change my number 5230****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeller is very rude ( Hua Qiang Bei Zhi Neng Shou Biao)
I have ordered a watch from Hua Qiang Bei Zhi Neng Shou Biao (shop's name), but the watch has not been delivered. I haven't got the charger either.
I only got the straps. So I have asked for help and contacted the seller. The seller was very rude to me and said I should contact the police myself. Like what?
I asked the seller if this is how they talk to a customer asking for help; he/she said yes and added, 'don't talk to me.' In fact, I have screenshotted the conversation. The watch box is not sealed; it is already open and put inside the shoebox, as I have ordered shoes as well. I am from Australia, and I paid for the product and shipping fees, but got nothing good in return. Very disappointing.
Not ordering from Taobao again. Biggest scam!
- Cheap affordable price
- Rude seller
Preferred solution: Apology
User's recommendation: We should/can report seller to the taobao owner
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo verify my name
I have asked customer support for help. One of them took my info and has stated they would do something in order to verify my account, but in that time, nothing has happened and I am still unable to access it.
I cannot verify an Alipay account because I do not live in China and I don’t have a Chinese identity card. Nothing has been fixed as of right now.
User's recommendation: if you live abroad it is very difficult to navigate and use taobao
Can’t checkout my purchase even after putting bank detail
I try to checkout the product I want couldnt checkout for some reason dont know why. I try changing the setting on language its all in Chinese cant understand until have to use google translator, I like the product and price but cant buy it but disappointed with that other than all good.
User's recommendation: If you are purchasing from taobao it wont work for Europe country.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompte bloqué
Mon compte est bloqué, fait le nécessaire svp . J'ai pas utiliser mon compte depuis 2 mois . J'ai besoin de votre aide
Preferred solution: Débloquer mon compte s'il vous plaît
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to refund because the item is broken
I feel so bad, I already sent to the store and I told them what happened to the item, but still, the problem is not resolved.
Always they say, 'Hold on, hold on.
Preferred solution: Full refund
User's recommendation: I will not reccomend this store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlease contact me
I have been blocked for no reason and I asked for help 3 times. They said to call, but I never called.
So please help. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItems not received
Items not received , payment done but send to wrong address teh send pls could you send asap
Should you required further details dont hesitate to call me at 9199****
User's recommendation: They don’t speak English
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchased item not shown in taobao
Every day I am buying more than 10 items and even currently I have around 40 items in purchased list but in the past purchased items I didn't receive and even I can't see in taobao what I have purchased. Please provide me transaction statement for today till 23:59.
I will not make purchasing tomorrow. For the same I will asked Wixin to provide me the transaction statement for taobao.
User's recommendation: Pulse do not pay as a bulk items. Pay one by one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing orders
My order was for $ 244,00 dollars, I received back in my account 60 dollars, were is the rest of the order The order was for Helen Pusca Morwell Victoria?
Auctions and Marketplaces Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI bought few many things and pay for it but not in my list
Hi, I bought every day 10 to 15 items and even currently I bought more than 40 items but in the last purchasing I can't receive and can't see the items in my purchase list. Tomorrow I will not do any purchasing so please provide me the total transaction statistics till 23:59 of day. I will also ask Wixin to provide the same for taobao.
User's recommendation: Pay for your item one by one and not as a whole
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy id not long plz help me. goodluckch212@***.com my 3 parsal order now plz check me my parcel
My parcel was not delivered. My ID has long not been available.
goodluckch212@***.com Not parcel, not refund, return.
![]()
User's recommendation: Plz help me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApp in English in a non english speaking country like japan
your app should have worked in english even though someone residing in non english country like japan. when i setting my location to japan it automatically turned to japanese which is very irritating for a person who doesnt know japanese
About
, , , ,
Taobao Fashion Company - China supplier of Wholesale Brand Sports Shoes,Footwear,T-shirts,Jeans, ... taobao-fashion.com. to pick up more products and ...
Taobao is ranked 160 out of 1121 in Auctions and Marketplaces category
Asia, Other
![]()
Companies Similar to Taobao
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.