Most helpful review
New Reviewer

The skirt has big hole,ask refund

Taobao - The skirt has big hole,ask refund
Taobao - The skirt has big hole,ask refund
Taobao - The skirt has big hole,ask refund
Taobao - The skirt has big hole,ask refund
Taobao - The skirt has big hole,ask refund
Taobao - The skirt has big hole,ask refund
The skirt had holes in the back and I didn't notice it when it was delivered. But while ironing, I found *** in the back. It has been more than 14 days, can I still contact them? But now I can't find the store. I ordered it for the 1st time before, because the size was big, so I returned it and they refunded me the money. This is the 2nd time I ordered because I like the dress so much. I didn't check too much when it arrived, thinking it was the same as before.
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ID
#3303543 Review #3303543 is a subjective opinion of poster.
Location
Singapore, Singapore

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Verified Reviewer

Account frozen, don't know why

I tried to sign up for an account and when I went to log in it said my account is frozen due to violations. I hope someone can help me.
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ID
#3704884 Review #3704884 is a subjective opinion of poster.
Location
Montreal, Quebec
Pros
  • Cheaper price
  • Cheap affordable price
  • Unlock my account
Cons
  • No help rendered
  • Poor customer service
  • Poor app badly written buggy checkboxes that uncheck themselves
Preferred solution
My account to be unfrozen
New Reviewer

Account frozen for no reason

I literally made an account loged out tried to sign back in the website glitches and now my whole account is frozen and my computer is black listed

User's recommendation: Dont use them.

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ID
#3690356 Review #3690356 is a subjective opinion of poster.
Location
Pompano Beach, Florida
Preferred solution
My account so i can use the website

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Verified Reviewer
New Reviewer

Consumer need to responsible courier charges when item got rejected at warehouse for some reasons caused by by Taobao themselves

Consumer need to responsible courier charges when item got rejected at warehouse for some reasons caused by by Taobao themselves
Consumer need to responsible courier charges when item got rejected at warehouse for some reasons caused by by Taobao themselves
Order ID: 267568****09238**** I was triggered by the warehouse in Hong Kong that the merchandise item which i placed order has been rejected for some reasons before proceed sea shipment to my country. A general statement from them to advise me to ask for refund from Taobao. After I have proceeded with the refund process, Taobao told me the refund amount would be the one after deduction of courier charge occurred in China. I was shocked for such unreasonable & ridiculous things because i did not contribute to cause this but at the end i need to bear for the courier cost!!!

User's recommendation: Do not buy from Taobao or you buy at your own risk.

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ID
#3687582 Review #3687582 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Easy to get scammed
  • Poor taobao official forwarder
  • Poor customer service that does not understand othow to converse
Loss
$148
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have login issue and my parcel should reach shipping warehouse for weighing before shipping

They still don't have any solution until now, they allow 3rd party login but they don't send any email to your email address when you made any purchase, if you can't provide your Taobao ID (not your 3rd party login email) then you're screwed, cause you have nothing to retrieve whatever you've purchase or done. They don't even provide the 3rd party retrieval process, only using China ID.

User's recommendation: If you're oversea user, just don't buy from taobao cause when something happen on your 3rd party login ID, they have no idea how to solve it.

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ID
#3687281 Review #3687281 is a subjective opinion of poster.
Location
Melbourne, Victoria
Loss
$150
Preferred solution
Deliver product or service ordered
New Reviewer

Account frozen due to my ip

Account frozen because I have Australia IP. I am Australian trying to talk to my suppliers that only have taobao stores. Whilst I called the Australian contact line there was no English option and I couldn't get hold of an actuator person. My account is still locked and I cant talk to my suppliers
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ID
#3682361 Review #3682361 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Items refunded fund not credited back to me

Taobao - Items refunded fund not credited back to me
Taobao - Items refunded fund not credited back to me
Taobao - Items refunded fund not credited back to me
Make my purchased last December.. before shipping out, decided to cancel.. chat with supplier, logistic and customer service chat, I even paid return parcel charges for logistic to send the merchandise back to seller.. item was signed n received by them.. I sent them their received copy and they said will check.. this whole things took more then half a year to follow n chasing them.. and to my surprised I am black listed by them.. Hope to have favorable reply and refund from the seller
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ID
#3637200 Review #3637200 is a subjective opinion of poster.
Location
Singapore, Singapore
Preferred solution
Full refund

Parcel says delivered, but I have not received the goods

Taobao - Parcel says delivered, but I have not received the goods
- My parcel was shipped out on April 15 to the warehouse. - Once my parcel reached the warehouse, I paid the necessary shipping fee. - On May 17, I checked the status of the items and it says "delivered" but I have NOT received the items. - Please check. There seems to be an issue with the warehouse company, and they might not know where to deliver my items. Again, please check.

User's recommendation: Don't use TaoBao if you're unfamiliar with Chinese.

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ID
#3585532 Review #3585532 is a subjective opinion of poster.
Location
Singapore, Singapore

My account

Please help me to deactivate/cancel my account,the simcard I registered there is not working anymore.Thank you!
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ID
#3574069 Review #3574069 is a subjective opinion of poster.
Location
Central, Central And Western District

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

A charge $141.35 on 29/4 from my credit card

I just found a change of 141.35 from my credit card which I did not aware. Please refund this amount asap.
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ID
#3563124 Review #3563124 is a subjective opinion of poster.
Loss
$141
Preferred solution
Full refund
New Reviewer

Can not contract

I can not solve my problem.Why it is so hard to contract taobao customer service for foreigner.what should I do

User's recommendation: please speak English.

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ID
#3543875 Review #3543875 is a subjective opinion of poster.
Location
Bangkok, Bangkok

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I cant access my account, the phone number appears is different

My account is used by someone. My image is different. I can not access with my name and password. Phone number is different from what I registered

User's recommendation: Prompt reply.

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ID
#3525317 Review #3525317 is a subjective opinion of poster.
Location
Kajang, Selangor
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My account has been blocked

I do not understand Chinese, customer service speaks in Chinese wasn't helpful at all. Can one get a customer service line on English
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ID
#3469950 Review #3469950 is a subjective opinion of poster.
Location
Buea, South-West Region
Pros
  • Good image search
  • Many selection
Cons
  • Extremely disappointed due to poor quality of mint leaves
Preferred solution
Access to my blocked account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My Account was Frozen

Please, am currently in need of help how to unlock my frozen account am a new member I don't know why my account was frozen when I try to login
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ID
#3421761 Review #3421761 is a subjective opinion of poster.
Preferred solution
My account was frozen. Without doing anything wrong
New Reviewer

The worst experience ever

account been hacked while waiting for my parcel to arrive. and different answer given by logistic that my parcel is around, a week later say my parcel missing and can help me to get back the account so i can utilize the refund. been waiting for one month, no call, no message at all. call customer service keep telling the same thing that has been refund. and last week one of the logistic customer service say my parcel still around. so i dont even know if the parcel still around or has been taken by the staff for their personal use

User's recommendation: never use taobao anymore. suck.

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ID
#3359706 Review #3359706 is a subjective opinion of poster.
Location
Pontian Kechil, Johor
Cons
  • Poor customer service that does not understand othow to converse
  • Not able to provide a good solution
  • Poor app badly written buggy checkboxes that uncheck themselves
Loss
$150
Preferred solution
Deliver product or service ordered
New Reviewer

My account was locked

I dont know why after a long time no using it, I just realized it was locked..>,<;.;;;;/;;;///;;
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ID
#3354178 Review #3354178 is a subjective opinion of poster.
Preferred solution
Unlock my account

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