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Taobao

Taobao

world.taobao.com
What is your customer experience with Taobao?

Taobao Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Taobao has 1.9 star rating based on 64 customer reviews. Consumers are mostly dissatisfied and only 40% would likely recommend to a friend. Rating distribution is skewed unfavorable with many complaints about refunds and account issues.

Positive Feedback

Users cite cheap, affordable prices and a wide selection as the main advantages when reading Taobao reviews.

Negative Feedback / Risk Areas

  • Poor customer service and hard to contact support, especially for non-Chinese speakers, leading to many Taobao customer complaints about account freezes.
  • Frequent issues with missing items, wrong shipments, and delays that prompt refund requests.
  • Problems with exchange, refund and cancellation policies and payment glitches.

Key Takeaways for Future Customers

  • Expect low support responsiveness; plan for potential refunds and document transactions.
  • Use caution when buying higher-value items due to mixed quality and dispute resolution challenges.
  • Non-Chinese speakers should prepare translation help and verify payment options before purchase.
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Media from reviews

Taobao - Bad app ill never Oder on there again
Taobao - Bad app ill never Oder on there again - Image 2Taobao - Bad app ill never Oder on there again - Image 3Taobao - My id not long plz help me. goodluckch212@***.com my 3 parsal order now plz...Taobao - My id not long plz help me. goodluckch212@***.com my 3 parsal order... - Image 2Taobao - I gave my wrong mobile number during my recently purchasedTaobao - I gave my wrong mobile number during my recently purchased - Image 2
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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Anonymous
map-marker Johannesburg, Gauteng

Bad app ill never Oder on there again

Taobao - Bad app ill never Oder on there again
Taobao - Bad app ill never Oder on there again - Image 2
Taobao - Bad app ill never Oder on there again - Image 3

I Odered a tablet I got head phones

So please dont buy there its for your own safety and good please Amen

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User's recommendation: I Odered a tablet I got head phones So please don’t buy there it’s for your own safety and good please

Susan J Mch

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bolton, Ontario

Poor metal quality

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I emailed this company a couple of times. No replies!

They stated when I paid a high price for a titanium good quality! It turns out it is not! I bought 2.

How can I get my money back? Both of my grandsons cannot wear them!

View full review
Loss:
$65
Pros:
  • Can wear fake metals
Cons:
  • Can not wear

Preferred solution: Full refund

User's recommendation: Do not buy if your aliergent to cheap metals

Yoland Jcm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I gave my wrong mobile number during my recently purchased

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I would like to correct my mobile number for my recently purchased from taobao which I gave wrong mobile number

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User's recommendation: Change my number 5230****

Cristie L Gce

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Seller is very rude ( Hua Qiang Bei Zhi Neng Shou Biao)

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Taobao - Seller is very rude ( Hua Qiang Bei Zhi Neng Shou Biao)
Taobao - Seller is very rude ( Hua Qiang Bei Zhi Neng Shou Biao) - Image 2

I have ordered a watch from Hua Qiang Bei Zhi Neng Shou Biao (shop's name), but the watch has not been delivered. I haven't got the charger either.

I only got the straps. So I have asked for help and contacted the seller. The seller was very rude to me and said I should contact the police myself. Like what?

I asked the seller if this is how they talk to a customer asking for help; he/she said yes and added, 'don't talk to me.' In fact, I have screenshotted the conversation. The watch box is not sealed; it is already open and put inside the shoebox, as I have ordered shoes as well. I am from Australia, and I paid for the product and shipping fees, but got nothing good in return. Very disappointing.

Not ordering from Taobao again. Biggest scam!

View full review
Loss:
$50
Pros:
  • Cheap affordable price
Cons:
  • Rude seller

Preferred solution: Apology

User's recommendation: We should/can report seller to the taobao owner

shakirah D Mbq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To verify my name

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Taobao - To verify my name

I have asked customer support for help. One of them took my info and has stated they would do something in order to verify my account, but in that time, nothing has happened and I am still unable to access it.

I cannot verify an Alipay account because I do not live in China and I don’t have a Chinese identity card. Nothing has been fixed as of right now.

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User's recommendation: if you live abroad it is very difficult to navigate and use taobao

Brooklen Uul

Can’t checkout my purchase even after putting bank detail

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Taobao - Can’t checkout my purchase even after putting bank detail

I try to checkout the product I want couldnt checkout for some reason dont know why. I try changing the setting on language its all in Chinese cant understand until have to use google translator, I like the product and price but cant buy it but disappointed with that other than all good.

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User's recommendation: If you are purchasing from taobao it wont work for Europe country.

SOANIAINA A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Compte bloqué

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Mon compte est bloqué, fait le nécessaire svp . J'ai pas utiliser mon compte depuis 2 mois . J'ai besoin de votre aide

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Preferred solution: Débloquer mon compte s'il vous plaît

Revicel M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Want to refund because the item is broken

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I feel so bad, I already sent to the store and I told them what happened to the item, but still, the problem is not resolved. Facepalm Always they say, 'Hold on, hold on.

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Preferred solution: Full refund

User's recommendation: I will not reccomend this store

Ny T Yuw

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Verified Reviewer

Please contact me

Taobao - Please contact me

I have been blocked for no reason and I asked for help 3 times. They said to call, but I never called.

So please help. Thank you.

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Anonymous
map-marker Auckland, Auckland

Its my firstime in taobao

Its my firstime in taobao
Its my firstime in taobao - Image 2

They said my parcel was shipped, but after ten days, order not successfully delivered,they give no reason

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User's recommendation: They said my parcel was shipped, but after ten days, order not successfully delivered.

ABDUL RAUB O

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Items not received

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Items not received , payment done but send to wrong address teh send pls could you send asap

Should you required further details dont hesitate to call me at 9199****

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User's recommendation: They don’t speak English

Sydnei Qzk

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Verified Reviewer

Purchased item not shown in taobao

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Every day I am buying more than 10 items and even currently I have around 40 items in purchased list but in the past purchased items I didn't receive and even I can't see in taobao what I have purchased. Please provide me transaction statement for today till 23:59.

I will not make purchasing tomorrow. For the same I will asked Wixin to provide me the transaction statement for taobao.

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User's recommendation: Pulse do not pay as a bulk items. Pay one by one

Albirta Qvn

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Verified Reviewer

Missing orders

My order was for $ 244,00 dollars, I received back in my account 60 dollars, were is the rest of the order The order was for Helen Pusca Morwell Victoria?

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Auctions and Marketplaces Expert Talks

How to Save Money and Shop Wisely

How to Save Money and Shop Wisely

How to shop online wisely and save money? Trae Bodge, a smart shopping expert, shares tips on how to find the best rebates and deals, avoid shopping scams, and make informed purchases that are worth your money.

Read full article
Trae Bodge
Trae Bodge

Trae Bodge is a shopping expert with 10 years of experience. True runs a platfrom called Truetrae.com where she shares money-saving tips with consumers.

Sydnei Qzk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I bought few many things and pay for it but not in my list

Hi, I bought every day 10 to 15 items and even currently I bought more than 40 items but in the last purchasing I can't receive and can't see the items in my purchase list. Tomorrow I will not do any purchasing so please provide me the total transaction statistics till 23:59 of day. I will also ask Wixin to provide the same for taobao.

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User's recommendation: Pay for your item one by one and not as a whole

Good l Oyv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My id not long plz help me. goodluckch212@***.com my 3 parsal order now plz check me my parcel

Taobao - My id not long plz help me. goodluckch212@***.com my 3 parsal order now plz...
Taobao - My id not long plz help me. goodluckch212@***.com my 3 parsal order... - Image 2

My parcel was not delivered. My ID has long not been available.

goodluckch212@***.com Not parcel, not refund, return. Sad Sad

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User's recommendation: Plz help me

Agostino Axe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

App in English in a non english speaking country like japan

your app should have worked in english even though someone residing in non english country like japan. when i setting my location to japan it automatically turned to japanese which is very irritating for a person who doesnt know japanese

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About

Related Companies

Alibaba Group, Aliexpress, Lazada Malaysia, Lazada Philippines, MoneyGram

Summary

Taobao Fashion Company - China supplier of Wholesale Brand Sports Shoes,Footwear,T-shirts,Jeans, ... taobao-fashion.com. to pick up more products and ...

Taobao reviews and complaints

Taobao is ranked 160 out of 1121 in Auctions and Marketplaces category

Area Served

Asia, Other

Payment Methods

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